One of the dinner’s venue for groups at Shanghai, China. It’s a dinner décor/cum with everyday show.
As the architects behind a seamless and unforgettable incentive trip, Apxara’s Incentive team played a pivotal role in managing every aspect of the customer experience, from the moment the journey begins until its final moments, ensuring that satisfaction is not just met, but exceeded at every turn. This sets the stage for a discussion about the team's efforts and the strategies they employ to deliver an exceptional experience.
We had the pleasure of sitting down with Winnie and Stella, representatives of Apxara's Incentive team, to discuss the behind-the-scenes magic of managing these extraordinary journeys. They shared insights on overcoming challenges, tailoring each trip to meet individual client preferences, and ensuring every experience is as personalized as it is unforgettable.
Winnie and Stella at one of the Incentive Trips.
How Incentive Travel's team met the client’s motivational and business objectives?
Winnie: I have to say, it works quite well. Once we understand the client’s needs, we will brainstorm among our team before presenting our proposal to the client. Occasionally, when the client lacks ideas for their trip, our skilled and professional team would step in with some suggestions.
How satisfied were you with our level of personalization in the travel experiences provided?
Some examples of personalized items for clients and participants at the trips.
Stella: I am personally very satisfied with our approach to personalization for our clients because we pay close attention to detail. For example, we did small touches like greeting clients with snack boxes or prepared overnight flight kits to make them feel valued and well cared for. The clients always expressed how happy they were with these kinds of gestures, so I’d say this really won the client’s heart.
Winnie: Just wanted to let you know, moving forward we're also focusing on aligning our ideas with attention to ESG (Environmental, Social, and Governance. We plan on offering some ESG tailored activities and approaches for clients whose companies prioritize these principles. Like, the options to stay at accommodations that have strong sustainability practices, that are using renewable energy, reducing waste, and conserving water.
Examples of venues and activities included in the China's trip.
How would you rate the overall quality and relevance of the destinations and accommodations selected for your incentive travel?
Stella: I’d rate the overall quality is good. This is something we always think about when we’re working with our clients. I give you example, like in a busy city Beijing, if the hotel is far from the city center, clients might have to spend a long time in traffic just to reach to the attractions, restaurants, and shopping areas. This can make the trip less enjoyable and could lead to complaints. So, to avoid this we opt for hotels that are close to key sites, and as well as offered extra benefits to make sure our clients have a great experience.
One of the itinerary's venues, visited Alibaba headquarters in Hangzhou, China.
If you were the client, would you consider using our incentive travel services again based on your experience, and would you recommend it to other businesses?
Winnie: Certainly yes, I would recommend our Incentive service to others because I believe that our added value services and personalization will leave a memorable impact, making us stand out from others.
Stella: If I were a client and received a personalized gift each time I participated in the trip, I would definitely recommend it to others.
Aavii is a fully integrated Meetings, Conferences, & Incentive Travel company with 21 years’ experience in crafting meeting themes to elevate audience engagement globally. Our subsidiaries, Apxara Travel & Events is a partner of Global Event Agency, BCD Meetings & Events based in Chicago, Illinois, USA whilst Accucap owns a full range of events technology & content development agency
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